Leveringspolitik

Puzzly Delivery Policy

1. Shipping Regions

Puzzly currently ships to EU countries. If you are located outside our shipping regions, please contact us at contact@puzzly.store to discuss potential shipping options.

2. Shipping Methods and Costs

• Standard Shipping:
  Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• Free Shipping:
  Orders over 600 DKK qualify for free shipping within Denmark.
• Expedited Shipping:
  Expedited shipping is available for an additional fee. Please contact us to arrange this service.

3. Processing Times

• All orders are processed and shipped within 3-5 business days for standard products and 5-7 business days for custom orders.
• Processing begins after your payment has been confirmed, and any required design files or details have been received.

4. Delivery Times

Estimated delivery times depend on the destination and shipping method:

• Domestic (Denmark): [e.g., 1-3 business days] after dispatch.
• International: [e.g., 5-10 business days] after dispatch.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as courier delays or customs processing for international shipments.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

6. Lost or Damaged Shipments

If your order is lost or damaged during transit:

1. Contact us within 7 days of the expected delivery date at contact@puzzly.store.
2. Provide your order number and a description of the issue, along with photos if the item is damaged.
3. We will work with the courier to resolve the issue and provide a replacement or refund, as appropriate.

7. Incorrect Shipping Address

It is your responsibility to provide the correct shipping address when placing your order. Puzzly is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an error, please contact us immediately at contact@puzzly.store to update the address before the order is shipped.

8. International Shipping and Customs

For international orders:

• Customs fees, duties, or taxes may apply and are the responsibility of the customer. Please check with your local customs office for details.
• Delays caused by customs clearance are beyond our control.

9. Delivery Issues

If you experience any delivery issues, such as delays or misdelivery, please contact us at contact@puzzly.store. We’ll assist you in resolving the problem as quickly as possible.

10. Need Assistance?

For any questions or concerns about shipping and delivery, please don’t hesitate to reach out to us at contact@puzzly.store.

This delivery policy ensures transparency and sets clear expectations for your customers. Let me know if you'd like adjustments for any specific details!